Operations and Customer Care Supervisor

YEN LIVING VIETNAM
Mức lương
14 - 17.5 triệu
Địa điểm làm việc
Bình Thạnh, Hồ Chí Minh
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Operations:

Manage the Operations&039; department employees, including: Housekeeping team, Operations & Customer service representatives, interns, etc., consisting of related responsibilities such as: recruiting new Operations staff, arranging working hours, supervising and distributing responsibilities for the team, monitoring & assessing the team&039;s work performance and quality, etc.
Plan, supervise and coordinate with related parties to maintain or upgrade rooms and public areas to ensure service quality.
Manage and ensure that responsibilities and tasks related to operations, maintaining the facilities of the buildings, cleaning done and provided by internal staff, and outsourced suppliers are carried out in full and effectively, including sections such as: water & electricity maintenance, AC, swimming pool, deep cleaning, etc.
Coordinate with the landlords and/or external suppliers to repair damages/facilities of the buildings timely and effectively, including sections such as: waterproofing, infrastructures of the buildings, etc.
Supervise and ensure data and information related to the Operations department are updated on relevant systems and to relevant departments timely and in full.
Ensure of safety and security for guests as well as assets within the buildings, including: coordinating closely with the outsource security staff provider and monitor the work performance of the security guards on duty at the buildings, managing the systems/softwares used for building security purposes, such as: fingerprint system, magnetic card system, camera system, etc.
Coordinate with the Office Manager to ensure tools/items for operational purposes are purchased, maintained and used effectively.
Ensure the Operations department&039;s cash allowance is spent and recorded effectively and according to procedures.

Customer Care:

Supervise, monitor and ensure that tasks in the check- in, room transfer and check- out processes are carried out fully and effectively.
Coordinate with the Sales & Marketing department to ensure the information exchange process, room closure/opening on OTAs as well as room availability management are carried out effectively.
Plan and organize decorations, events, gift giving, etc. for residents/customers on major holidays of the year.
Manage, plan and make sure necessary contents are drafted and sent to guests in a timely manner.
Supervise and ensure that the room management system as well as files/folders related to the Customer care department are updated and used effectively.
Monitor the paperwork process related to customers to ensure the necessary paperworks are carried out and completed in a timely manner.
Handle or ensure that all complaints, requests, online reviews from guests are properly taken care of and resolved.

Other tasks related to operations & customer service are assigned from the CEO

Yêu cầu công việc

Honesty, agility, able to work under pressure
Organized and capable of multitasking
Can- do attitude with an attention to details.
A university graduate of any business- related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
Fluent English communication (listening, speaking, reading and writing)
Comfortable in learning and using necessary softwares and online productivity tools on a daily basis- Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
Able and willing to work both independently and as a team.

Quyền lợi

Interview process:

Round 1: 60- minute written test
Round 2: Interview with CEO
Working hours: 9:00- 18:00, 6 days/ week
Good review bonus (OTAs, social medias): 100,000 VND review mentioning name or department. Unlimited.
Team performance bonus: 300,000 VND- 900,000 VND/ month.
Salary: 14,000,000- 17,500,000 VND gross/ month. Salary review with a potential raise every 6 months.
Bonus for public holidays
A fair compensation scheme for working overtime or working on public holidays
Social insurance, health insurance, unemployment insurance
15 days annual leave
02 team building meals per month
Annual outing trip
13th month salary

Cập nhật gần nhất lúc: 2024-07-18 12:25:02

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YEN LIVING VIETNAM

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Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Giám Đốc, Phó Giám Đốc Bộ Phận/ Trưởng Phòng/ Tổ Trưởng
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Giờ hành chính
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
31/08/2024
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