Operations Coordinator (English CV Only)Urgent job Công Ty TNHH April Việt Nam

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator.
Your main responsibilities are:
Medical Assistance
• Provide a quality assistance service by selecting the most appropriate providers
• Provide clients with advice and make helpful recommendations
• Escalate and work on the resolution of complex cases with your supervisor
• Answer clients&039; requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Proactively manage cases using our system and communicating with all relevant departments
• Ensure that clients&039; requests are fulfilled understanding the client’s needs, eligibility, and coverage
Customer Support/Claim
• Assist the Operation Manager on special projects
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Handle hospitalization pre- approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantees to medical providers and local agents worldwide
• Process original invoices in our case- handling system
• Coordinating with our in- house medical team and making sure the costs are reasonable and customary.
• Contribute to other office activities upon request according to workload and priorities

• You are customer minded, flexible, and able to work under pressure
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
• Bachelor&039;s degree in Business Administration or equivalent
• You are fluent in both written and spoken English
• 3 years experience in a customer- driven role
• Knowledge of Computer PC, MS- office, Internet, E- mail
• You have excellent communication, interpersonal and analytical skills
What we offer:
• You will be trained and coached to become proficient in a sought after profession
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast- growing tech- driven company.

Salary will be commensurate with qualifications and experience

Opportunities to be trained in the professional environment to maximize your potential

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2024-04-03 11:56:14