Operations Executive (Inbound)

Assign jobs to tour guides, vehicles suppliers, drivers etc
● Raise hot issue/s with solution to Supervisor/ Manager
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones
● Attend staff training
● Manage Tour Plan System for Guide Fee Report of tour guides
● Inspect new suppliers as per schedule with Product Team
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Manage Guides’ KPIs by using the Customer Satisfaction Surveys
● Discuss with our supplier about our responsible tourism commitments and requirements
● Attend scheduled meeting with Operations Team
● Brief guides in detail for each booking
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Reserve services from suppliers for each booking
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.
● Manage Tour Plan System for Cash Advance Report for tour guides
● Manage Tour Plan System for Job Order to guides and drivers
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval

Interest and/or experience in the travel industry
Understanding of sustainability and responsible tourism is a plus.
Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
Bachelor’s degree in Tourism or related field
At least 2 years at the same position
Experience in Travel Company and Operations Task

Skills:

Good communication and execution skills
Very detail oriented and service minded
Excellent skills in Microsoft Office & Travel software
Be able to suggest improved ways of working to positively impact people’s life and the environment

Participate in all online training programs of the whole EXO Group
18 days of annual leave and can be carried to the next year
Health insurance and accident insurance
13th month salary up to the business performance of each year.
Priority pricing policies for family’s trips
Flexible working style, can work from home or at the office
Parking fee support
Other benefits according to the festive seasons will be shared at the interview
Work in a friendly working environment and good team building activities

Cập nhật gần nhất lúc: 2024-07-17 15:40:02