Operations Executive | MLabel

Reporting System:

Report weekly work results.
Report any issues, backlogs, and propose solutions.
Generate ad- hoc reports as requested by superiors.

Operational Activities:

Receive and process product returns/exchanges for complaint cases, refund requests, and failed deliveries.
Handle customer information related to e- commerce sales orders.
Receive and process orders across e- commerce sales channels, ensuring KPIs for each channel are met.
Act as the main point of contact and reconcile payments with suppliers, ensuring accurate transactions and resolving any payment- related issues.
Perform inventory return procedures for returned/exchanged goods.
Manage the e- commerce hotline.
Complete other tasks as assigned.
Check order processing progress and follow up with partners to ensure timely completion.
Monitor e- commerce order status and key performance indicators (KPIs) on platforms: Shopee, Tiktok, Website, Facebook…

Customer Service:

Handle ratings on the platform.
Organize and schedule shift assignments.
Support customer service staff in responding to policies related to consultation and complaints.

Basic knowledge of e- commerce platforms.
Proficient in Word, Excel, and PowerPoint.
Willingness to work outside regular hours, on weekends, holidays, and festivals.
Bachelor&039;s degree in Business Administration, Supply Chain Management, Economics, or related fields.
Honest, quick, and diligent.
At least 1 year of experience in a similar position.
Strong organizational, analytical, and problem- solving skills.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-03-24 11:10:02