Operations Manager

Mô tả công việc

Responsibilities:

Overseeing the daily operations of Medici Healthcare. This position will be the one to ensure smooth running of operations to optimize customer service, fulfillment and minimize costs.

1. Fulfillment & Operations:

• Oversee and manage Supply chain operations, daily order fulfillment activities with overall responsibility for setting and delivery of strategy, implementation, and Service Operations


• Tracking inventory levels to prevent stock-outs and/or deadstock


• Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals


• Optimize procurement of inventory by improving vendor relationships, performance, and lead times


• Provide data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance


• Support the R&D team in new products research and provide expand solutions

2. Customer Service:

• Analyze customer concerns and recommend corrective action


• Provide outstanding customer service and ensure customer satisfaction


• Proactively develop ideas to improve customer experience more authentic, thoughtful that lead to a deeper connection with Healthcare products


• Developing strong analytics & surveys to evaluate daily/weekly/monthly performance and optimize further marketing, pricing and product selection

Yêu cầu ứng viên

• Bachelor‘s or Master‘s degree in Business Administration, Economics, Marketing, Logistic, or any relevant study


• 2-3 years relevant experience in E-commerce, Logistic, Retail,... industry


• Proven track record of analytical, interpersonal, leadership, and project management skills


• Detail-oriented


• Multitasking capabilities


• Business-level communication skills (oral and written) & negotiation skills


• A strong customer-oriented focus

Quyền lợi

• Class A office with cool workspace in Hanoi, Ho Chi Minh and Thanh Hoa center.


• Office exchange opportunity (Hanoi - HCM office).


• Work with leading experts and talented partners.


• Work in a transparent, trustable and inspirational environment.


• Have social insurance, health insurance, PTI care and time off due to Vietnam National Law.


• Get favourable deal on internal purchasing for company product(s).


• Performance bonuses and awards.


• Participate in bonding and well-being activities: Company events, Happy Friday, Monthly Birthday party, Mediball Football Club, Physical and mental healthcare workshop, etc.

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

ỨNG TUYỂN NGAY

LƯU TIN

Hạn nộp hồ sơ: 31/12/2022

Cập nhật gần nhất lúc: 2023-02-04 17:22:53