Operations Manager

Operations:

In charge of the day- to- day planning and the overall master plan for all tasks of the department: including:

Prepare the operation for some key account (OGT...WEX)
Receive the questionnaire from guides after tour and record the feedback and share to the related teams. .
Guides and leader assigning
Responsible for the team’s performance
Supervise the operation team in overall for the daily tasks
Make sure the teams are following the department’s SOP
Send the tour confirmation to sale teams

Other tasks:

Yearly review the guide fees
All other duties as assigned by DOP
Training for OP executive about skill, services, destination...
Take lead of Networking, organize the workshop or training for the tour guides
Send monthly report to DOP
Communicate and coordinate with internal departments (especially sales) to update the news coming from operation

Being fluent in English is a plus;
Bachelor’s Degree;
Have strong negotiation skills and be service- oriented;
At least 02 years of experience at the same level.
Self- organized, a good team coordinator, and able to work under pressure;

International, fair, and transparent working environment.
Working from Monday to Friday (44h)
Equal rewards for individual devotion & performance.
Training and traveling opportunities.
Premium health care insurance package.
Competitive & attractive salary with incentives every 3 months and holiday bonuses.
Lunch/ phone/ transportation allowance.

Fitness club, sports club, team building, company retreat...

Cập nhật gần nhất lúc: 2024-01-15 10:30:22