Operations Manager:
Brand
PARFOIS
Ensure stores achieve sales target:
Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results
Make statistics about general business targets, share to colleagues, report to line- manager and determine which is focus to achieve target
Work closely with all function of Mango brand and others departments about promotion programs and activitie.
Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
Report about competitor’s information (new arrival, promotion program, product, VM…)
Analyze trends, demand and propose plan, carry out this plan to reach the best business.
Execute assigned by company and line- managers in events, and ensure all promotion programs are completed and accurate.
Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
Create the changes to improve business according to reality.
Supervise daily sales target and make the daily sales statistics in order to reach the target for Mango Brand.
Store Operations Management:
Products:
Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
Control inventory in/out to achieve the highest rotation
Display and control products in quantity and details, on floor and stockroom.
Take responsible for managing loss & prevention
Manage and arrange product in the warehouse according to standard
Stores:
Supervise the maintenance, furniture repair, equipment in area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized
Customer Service:
Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
Focus on customer care activities to improve services and care to customer.
Feedback all questions, complaints from customers in store.
Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
Leadership People Management:
Monitor the implementation of procedures, policies, regulations of company by staff.
Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve
Control and motivate staff to achieve target
Flexibility in problem solving and provide solutions
Orient sales staff to meet the daily/weekly/monthly sales targets.
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet
Share experience and information to store team for improvement
Set up and execute the performance evaluation standards of store/employee.
Hire and train key personnel for operation and sales team of Mango brand
