Operations Staff (Air Freight)-English Skill

The role involves managing various tasks within the Airfreight team, covering both Export and Import services. Key responsibilities include handling system updates according to SOPs, following up on sales/agent opportunities, and updating performance metrics.
Main Responsibilities:
- Follow up on sales from quotation to final delivery, updating relevant parties as needed.
- Adhere to new procedures as instructed by destination offices or SOP updates.
- Collaborate with Sales, Agents, Co- loaders, and support teams to ensure customer satisfaction.
- Collect and dispatch documents to appropriate recipients.
- Coordinate with airlines for bookings, update systems, issue invoices, and arrange payments.
- Stay updated on Dolphin service scopes, patterns, and policies.
- Issue Air Waybills (AWB) and assist with Airfreight pricing.
- Ensure all applicable charges are collected and report any payment issues.
- Maintain updated flight schedules and report any service failures.
- Serve as the primary contact for customers, ensuring prompt email responses.
- Ensure proper management and follow- up with vendors, customers, and agents.
- Offer comprehensive solutions using Dolphin Logistics services.
- Provide product feedback and suggest improvements.
- Prepare operational reports and complete ad- hoc tasks as assigned.
- Keep destination offices, customers, and agents informed of changes affecting cargo planning.
- Timely confirm bookings from vendors, customers, and agents.
- Handle claims at the initial stage and report to Team Leader for further action.
- Communicate professionally with internal and external customers, building confidence.
- Adhere to Dolphin Group operational guidelines and meet KPI requirements.
Key Results:
- Avoid additional costs from mishandling.
- Maintain strong engagement with stakeholders and internal teams.
- Meet agreed KPIs and objectives.
- Achieve high customer satisfaction scores.

Ideal Candidate:
- Native- level Vietnamese and high- level English proficiency.
- Strong communication skills and a customer- focused attitude.
- Minimum 3 years of experience in a similar customer- facing role in the airfreight industry.
- BA in a related field preferred.
- Proficient in computer usage.
Learning Opportunities:
- Gain knowledge in Forwarding and Logistics, teamwork, time management, customer service, shipping documents, multitasking, self- motivation, communication, vendor management, and working in a professional environment.

- Periodic health care, annual tourism;- Pay social insurance with full salary;
- Salary: As per experience and qualification;- Holiday and New Year bonuses are based on the company&039;s business situation;
- Annual leave;

Cập nhật gần nhất lúc: 2024-10-07 03:50:02