Operations Team Lead (From 30Mil & Up)

CÔNG TY TNHH ITECHWX
Mức lương
30 triệu
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Không yêu cầu
Chi tiết tin tuyển dụng

Mô tả công việc

Mô tả công việc

We are excited to offer an opportunity for a Team Lead to join our MS Azure team. This role will focus on managing and leading a team of professionals dedicated to delivering exceptional IT services.
About us: iTechwx, established in mid- 2022, with 600 employees spread across 3 offices within Ho Chi Minh City. iTechwx dedicates the One- Stop Digital Transformation Service to our customers and is renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients.
You will:
Business management:
- Make sure the team meets MS KPI.
- Offer non- technical training (including but not limited to business processes, case handling skills, telephone, and email skills, out- of- office processes, leave
- Make sure the team follows the compliance and security policies.
procedures, and demission procedures) to help the new members to get familiar with the process and tools.
- Follow up on the progress of each case in time to ensure effective actions are
- Review cases daily and find out the problems to make sure customer issues are well resolved.
taken.
- Participate in internal weekly and monthly Business Review Meetings to present operational results and action plans.
- Collect data and create reports to meet business needs.
- Find out the root cause of cases that customers are not satisfied with and do the analysis to make improvement.
Managing Collaborative Activities:
- Work with Microsoft to get effective support on critical and complex issues.
- Collaborate on cross- group and cross- product issues by working with resources from other groups to solve customer problems. Help drive cases with the highest priorities by working with managers, engineers, and other stakeholders.
Business Communication:
- Maintain good business relationships with customers.
- Drive the negotiation, creation, execution and modification of business processes and procedures.
- Participate in customer- facing business review meetings to gather feedback and resolve issues.

Yêu cầu công việc

Our ideal candidates :
- Excellent customer service awareness.
- Have a sense of community and responsibility, be able to align the policy of team,good at management and communication of employees, and be willing to make additional contributions for the team.
- Willing to work rotating night shifts.
- At least 2 years of experience in the same role in the BPO industry.
- Excellent team leadership skills, able to unite the team, and help team members maximize their strengths and improve their weaknesses.
- Proficient in English (4 skills)
- Good process and risk management skills can ensure that the performance of the team is stable and continuously improved.
- Excellent presentation skills.
- Ability to train and mentor, experience in quality monitoring and improvement.
Why us?
- An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
- Offered salary from 30,000,000 VND GROSS
- Training will be offered
- Annual Health Checkup

Quyền lợi

20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Annual Health Checkup
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Cập nhật gần nhất lúc: 2024-12-05 23:55:02

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Quy mô: 200 - 500
Trụ sở: Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM

Thông tin chung

Ngành nghề
IT phần mềm
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Không yêu cầu
Trình độ yêu cầu
Trung cấp - Nghề
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Full-time
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
21/01/2025
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