Operations Team Leader

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
2 - 3 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Essential Functions/Core Responsibilities

Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Provide subject matter expertise in handling escalated customer calls as needed
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Responsible for the day- to- day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium- sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non- exempt employees who generally perform either a single task or multiple, but closely related tasks.

Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
Support and manage the program together with other Team Leaders and Managers
Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee- movement is made
The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
Manage team members on their performance on a regular basis, and write and deliver performance appraisal.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Yêu cầu công việc

Candidate Profile

Work well under pressure and follow through on items to completion
Associate&039;s degree in related field with two to four years of relevant experience preferred
Strong communication skills, both written and verbal
Ability to mentor, coach and provide direction to a team of employees
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Ability to lead team in multi- tasking, prioritization, and meeting timelines on deliverable
Willingness to work a flexible schedule

Quyền lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-22 02:15:02

Xem thêm
Người tìm việc lưu ý:
Bạn đang xem tin Operations Team Leader - Mã tin đăng: 4578250. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Quy mô: Cập nhật
Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Hành chính - Văn phòng
Cấp bậc
Trưởng Nhóm / Giám Sát
Kinh nghiệm yêu cầu
2 - 3 Năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
31/08/2024
Mẫu CV đẹp

Việc làm đề xuất liên quan

Việc làm đã xem gần đây