Operator/ Nhân viên tổng đài

Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Maintains communication equipment by reporting problems.
Informs clients by explaining procedures; answering questions; providing information.
Accomplishes sales and organization mission by completing related results as needed.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Professionalism
Listening
Attention to detail
Multi- tasking
Verbal communication
Informing
Customer focus
Customer service
Phone skills
Data entry skills
People skills
Education, Experience, and Licensing Requirements:
University/college degree is an asset.
Previous customer service experience, especially in particular industry, preferred.
[Call to Action] Now that job hunters are familiar with your company and the job requirements, you need a compelling call to action so prospective call center agents know exactly how to apply. Let them know how and where to submit an application or resume, or who to contact at your company to apply.

Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21..
Employee benefit card offering discounted rates in Accor Hotels worldwide.

Cập nhật gần nhất lúc: 2024-04-30 11:25:29