Order Handling Executive

Pull incident data to produce analytical reports, as requested.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
Involvement with company operation manual developments and updating.
Other assignments as per the Team Leader&039;s request.
Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
Provide shipping advice as per the Customer&039;s SOP/Request.
Generate necessary reports and information for team leader: Information is accurate and timely.
Every day track orders that have not been successfully picked up and find out the reasons and analyze them
Optimize and improve processes throughout the work process
Analysis on PU main KPI for continuous improvement.
Creat SOP for new process
Check & make sure that clear and correct details are received from the customer at the booking system.
Help customer update information in the ICRM system after confirm
Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.

Background in Economics, Logistics or Analytics
Good attitude, hard- working, willing to learn
Good Chinese skills (both speaking & writing), English is plus
Good at MS Office
Bachelor&039;s degree student
Work at big 3 ( DHL, TNT,Fedex, UPS) operation department
Ability to quickly negotiate with customers in a short call

Working days : Thứ 2- thứ 6 (8h30- 18h)
Pay insurance as prescribed, have regular health check- ups
Salary : 13- 15mil gross (higher by experience)

Cập nhật gần nhất lúc: 2024-12-06 15:15:02