Outlet Supervisor

Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
Becomes familiar with hotel services in order to answer questions and provide guest assistances.
Initiate conversation with guests about the property, events and promotions.
Greets and welcomes all guests in a pleasant and professional manner.
Effective problem solving skills to include the ability to collaborate with others.
Perform side work duties as assigned.
Ensure adherence to all corporate core standards
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
Train the staff and supervise them in the performance of their duties.
Systematically conduct standards tests during shifts and communicate training and re- training needs to manager.
Maintain a clean, clear and organized work environment.
Provide personalized service to all VIP’s and SA guests.
Review daily arrivals to ensure proper handling of VIP&039;s, return guests, groups, etc.
Must have the ability to work fast and multi- task.
Represent to attend daily briefing and responsible for outlet operation when absence of Managers
Add – cash handling

Good knowledge of food and beverage is required.
Must be able to work any shift any day.
Outgoing and gregarious personality is required.
Must present a well- groomed appearance.
Must be able to perform basic mathematical computations.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi- lingual is preferred.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
Vocational School Certificate is required.

Cập nhật gần nhất lúc: 2025-01-07 01:50:03