[PHÚ QUỐC] DUTY MANAGER

Job Summary/ Công việc chính
• Represent the management in greeting and seeing off VIP guests, conducting Hotel and rooms inspection regularly. Bring any outstanding points to the notice of the Department Heads and follow up whenever necessary. Handle guest complains.
Responsibilities/ Trách nhiệm công việc
• Assist Front Office Manager in setting and updating the Front Office check lists and FO SOP.
• Coordinate and work very closely with the Security Department with regards to any criminal act, theft and accident within the Hotel.
• Provide assistance to the Front Office Manager in organizing, directing and coordinating front office activities.
• Observe Food & Beverage outlets service and make suggestion for improvement.
• Is responsible for the safekeeping and correct release of all valuables left for an arriving or in- house guest.
• Maintain an incident logbook of all pertinent and important events throughout his entire shift, and turn- over the same to the on- coming Duty Manager.
• Handle emergency cases according to the established policies & procedures, e.g. fire safety, typhoon, security and medical care, etc., when required.
• Provide feedback to management regarding directives to be carried out by the operations staff.
• Ensure that the staff adheres to all policies established or directed by the hotel and enforce discipline at all times.
• Shall enforce all hotel policies, including authorizing or denying requests from the operational departments as may be deemed appropriate.
• Supervise front office personnel; also verify the accuracy of reports emanating from the receptionists.
• Follow up on pending irregularities as well as on the working order of elevators, lobby lights, air conditioning and other hotel equipment&039;s.
• Conduct regular relevant training topics to staff and team as required by FOM
• Log all irregularities and report to Front Office Manager especially any unusual occurrences such as accidents, thefts, etc.
• Foster and enhance a professional relationship with all guests to ensure that they are well taken care of. Receive feedback from guests necessary to improving the delivery of quality services.
• Handle guest complaints and provide assistance to guest&039;s special request whenever required.
• Is thoroughly familiar with the manual back up system.
• Give courtesy 3 calls/week to all guests in house. Also to call the long staying guests on Sunday.
• Co- ordinate closely with Housekeeping and Security in carrying out proper procedures based on his decisions concerning “Do Not Disturb Rooms”, “Refused Service Rooms” and “Double Locked Rooms”.
• Assist Welcomers/Bell team in welcoming guests/VIP guests on their arrival and bidding farewell to them on their departure as well as checking on VIP set- ups.
• Conduct regularly inspection rounds to all areas of the hotel with emphasis on the close scrutiny of the operating departments both in the front- of- the- house and back- of- the house areas, complete inspection check- list and make comments on irregularities.

• High degree of stamina, agility, flexibility and attention to details
• High levels of interaction with all others
• Hospitality mindset, positive attitude
• Computer proficient and extensive use in software programs (Microsoft Office, Learning Management System and document control)
• In depth knowledge about wine selection, cheese selection and pairing, food and fine dining service
• 01+ years’ experience in Duty Manager or similar role, with pre – opening experience is a plus
• Creative thinker with the ability to work on own initiative and iterate best practices
• Diploma degree in Hospitality, Business Administration, Education or relevant
• Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

Meals Allowance
Competitive Salary
13th Salary
Birthday gifts
Phone Allowance (depends on company policy)
Monthly Service Charge as revenue upon hotel operations and policy.
12 annual leave days/year
Housing Allowance (depends on company policy)
Insurance according to labor law is based on 100% of basic salary
Joining the company&039;s union and having benefits from the trade union fund
Bonus for Tet or Holiday depends on company policy.

Cập nhật gần nhất lúc: 2024-04-03 12:25:06