PHÚ YÊN | Wink Tuy Hoa Beach Unscripted by Hyatt | Wink Coach (Giám sát Lễ tân)

• Ensuring the payment and booking policies and procedures of foreign currency exchange, credit card use, credit shells, and no- shows are adhered to
• Ensuring implementation of standard operating procedure and all policies & procedures related to the department
• Ensuring arrivals and arrangements upon departure are properly executed in an efficient, friendly and effective manner
• Being responsive, warm, proactive, friendly and provide personalized approach on every means of communications channels with the guests, such as: phone, devices, tablets, chat messages like whastapp, zalo, viber, etc.
• Ensuring strict room key control system is implemented, carried out and accurately recorded in collaboration with Engineering and Housekeeping Department
• Ensuring the correct implementation of all cash- handling and credit payment procedures, according to internal software and hardware systems and local law when relevant
• Ensuring all check- in/out procedures are implemented in accordance with established standards for maximum efficiency
• Ensuring rooms are allocated in accordance with guest requirements and business needs
• Communicating with guests to check engagement and further needs
• Accurately facilitating the input of all reservations including guest information and their preferences and boking history
• Ensuring the thorough collection and accurate recording of guest profile information
• Ensuring that the FOH team is knowledgeable of rates and proactively promote room sales to potential walk- in guests
• Being knowledgeable about the hotel (facilities, amenities, app, machines, etc.) and local areas in order to provide an overall guidance to the guest, in and around the hotel and city, make recommendations tailored around the wishes of the guest
• Communicating positively to the team and following up effectively on guest feedback
• Providing a safe working environment in compliance with the company’s set safety programs
• Ensuring that all guest requests and complaints are handled appropriately while adhering to the hotel’s general guidelines for service recovery
• Monitoring all outstanding payments and liaising with Sales & Marketing and Finance & Accounting departments with integrity

• Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration
• Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required
• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
• Over 03 years’ experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader is ideal
• Over 02 year’s experience in a dynamic hotel, preferably with pre- opening experience is ideal
• Actively work to build a community of one, in actions and feelings
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction
• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail
• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
• Ability to provide on the job training, peer mentorship, team development and coaching

•Fun & playfull internal activities /Các hoạt động nội bộ vui vẻ, phong cách
•Full contribution of SI, HI, UI on basic salary/ Đóng BHXH theo mức lương thực hưởng (full lương)
•Service charge/ Phí dịch vụ
•Meal allowance/ Ăn ca
•12 AL days/ 12 ngày nghỉ phép
•Active, balance & professional working environment/ môi trường làm việc năng động, chuyên nghiệp

Cập nhật gần nhất lúc: 2026-07-06 19:15:03