This role is responsible for providing data- driven and actionable insights and timely root cause analyses to MoMo’s management and business leaders, in order to improve service quality level across the company. It supports the foundation for excellence by reinforcing product strategy with metrics, business processes, and effective collaboration.
What you will do
This candidate should enjoy managing high volumes of commercial and operational data and be comfortable providing analyses and insights:
Work closely with cross- functional stakeholders (tech, data, business) to track and improve performance and experience of MoMo app
Coordinate with business owners for awareness and actionable items to deliver better experience, customer retention and satisfaction
Build methodology/framework to minimise operational mistakes and issues
Provide insightful reports that translate into actionable recommendations and enable effective, timely decision- making at the highest level
Research and propose standardised metrics to measure app performance for nearly 150 MoMo mini apps, and collaborate with relevant stakeholders to improve such indicators
Keep track of product lines and campaigns in relation to the experience of the whole platform, using analyses to identify root cause (in case of incident), alert potential issue and suggest preventive measures
What you will need
Sense of ownership, a growth mindset, and the ability to recommend solutions which are scalable
Skilled with SQL, Excel, Tableau, PowerBI
Self- learner and quick to adopt new knowledge and technical skills
Strong analytical skills with numbers and data that can transform data, test hypotheses, detect patterns and spot critical gaps
Background or experience in Finance, FinTech, strong business sense
Strong spoken and written communication skills to collaborate, and to explain requests and findings clearly to internal team as well as stakeholders
Have +3 years of Data Analyst or Business Intelligence experience
