Product Manager / Customer Success Manager / QA & QC

We are looking for a versatile individual to take on the combined roles of Product Manager, Customer Success Manager and QA Manager. In this position, you will define our product strategy, ensure customer satisfaction, drive marketing initiatives, and conduct product testing to maintain quality standards.

Product Management:

Prioritize features and improvements based on customer feedback and market research.
Define and communicate the product vision and roadmap.
Analyze product performance metrics to drive improvements.
Collaborate with the development team to ensure timely delivery of product features.

Customer Success:

Collect customer feedback to inform product development and improvements.
Serve as the main point of contact for customer inquiries and support issues.
Onboard new customers and provide training on product usage.
Monitor customer health and proactively address potential churn risks.

Testing:

Collaborate with stakeholders to validate that product features meet requirements and provide an excellent user experience.
Identify, document, and track defects and issues, working closely with the development team to resolve them.
Create and execute test plans, test cases, and test scripts for new features and updates.
Develop and implement testing strategies to ensure product quality and performance.

Marketing:

Analyze market trends and customer insights to inform marketing efforts and optimize outreach.
Create and manage marketing campaigns across various channels (social media, email, content marketing, etc.).
Collaborate with the sales team to align marketing and sales strategies for maximum impact.
Develop and execute marketing strategies to drive user acquisition and brand awareness.

Yêu cầu công việc

Ability to analyze data and make informed decisions.
3+ Years Experience in product management, customer success, marketing, and software testing, ideally in a SaaS environment.
Strong communication skills and a customer- focused mindset.
Familiarity with product management tools and customer success platforms.

We&039;ll support you with training, growth opportunities, gym and lunch budget, opportunity to practice and enhance your English speaking skills, trips to our office in Singapore if you reach manager level and exposure to the latest technologies and interesting challenges.
We&039;re focused on building products that customers love using, and to do that we need to make sure you love working at Avnon so that you can focus and do your best work- so you&039;ll have a high quality work environment, excellent management, new MacBook Air or Dell XPS (you can choose) with dual monitor setup and a clear understanding of what your job needs to focus on.

Cập nhật gần nhất lúc: 2024-09-20 18:05:02