As a Platform Navigation – Product Manager – you will become the key to the success of our MoMo platform product strategy, driving our product roadmap and ensuring a top level of stakeholder satisfaction with the whole variety of advanced products and services. You will drive business success in one of the fastest- growing markets and impact the evolution of Fintech across the whole of Vietnam. You will lead a team of dedicated and creative experts who strive for excellence!
You will become part of not just a business, but of the family that consists of agile, smart, entrepreneurial individuals who are driving the MoMo business to become the largest and most innovative tech- driven Fintech company and ecosystem in Southeast Asia!
This position offers high visibility with senior management and with other departments within the company.
What you will do
You will be in charge of the forefront of Momo user experience: Home, Search, My Wallet, Payment Success – which are the main navigation of all traffic inside Momo, thus helping users finding new services that fit their need.
You will be leading of a team of each individual POs in of the above touchpoints, in terms of:
Product Strategy:
Work with ML team to understand user label and suggest suitable service for them.
Intensively create and A/B test new layout, new format;
Develop comprehensive navigation product strategies that maximize both user value and business impact on each touchpoints;
Growth Initiatives:
Identify growth opportunities by analyzing market trends, customer data, feedbacks, and competitive intelligence;
Develop and execute data- driven growth initiatives to expand market share, increase user and merchant adoption, and drive their active rates.
Understand customer profile and growth levers for each business units inside MoMo;
Customer Insights and Feedback:
Ensure customer feedback is incorporated into product roadmap and explore growth opportunities from that.
Conduct data analysis and work with Customer Intelligence to conduct customer research, surveys, and interviews to gather insights and understand customer needs and pain points;
Proactively seek and gather feedback from customers regarding product features, usability, and overall satisfaction;
Performance Analysis and Reporting:
Analyze data and provide regular performance reports to track progress, identify areas for improvement, and make informed strategic decisions.
Establish key performance indicators (KPIs) to measure the success of product initiatives and campaigns;
What you will need
Understanding of marketing, fintech, banking, ecommerce, machine learning for recommendation problems is a strong plus;
Minimum of 4 years of experience in product management and growth with a proven track record of successfully growing B2C users via product- led growth initiatives;
Exceptional communication and presentation skills, with the ability to convey complex ideas in a clear and compelling manner;
Excellent strategic thinking and analytical skills, with the ability to translate data into actionable insights. Able to link between product and business metrics;
Bachelor’s degree in Marketing, Business, Tech or a related field; MBA is a plus;
Proficiency in product management disciplines, from discovery to delivery to launching.
Prior experience in B2C platform growth is required. Strong understanding of B2C user behavior, product- led growth strategies. Understanding of C2C network effect, user- generated content is a plus;
Strong leadership and team collaboration skills, with the ability to influence and work effectively across cross- functional teams;
