Product Operations

JOB DISCRIPTION
Customer Success Management:
- Develop and maintain strong relationships with customers to understand their needs, challenges, and goals.
- Collaborate with customers to gather feedback, address concerns, and ensure their requirements are met effectively.
- Serve as the primary point of contact for customer inquiries, issues, and escalations related to IT products and services.
- Proactively identify opportunities to enhance customer satisfaction and drive value through our products and services.
Product Operations:
- Conduct regular product demonstrations, training sessions, and workshops for customers to promote product awareness and usage.
- Assist in the deployment and configuration of IT products and services, ensuring smooth implementation and user adoption.
- Monitor the performance and usage of IT products and services, identifying areas for optimization and improvement.
- Coordinate with internal teams, including product development, engineering, and quality control, to prioritize and address customer needs and requirements.
Process Improvement:
- Collaborate with cross- functional teams to drive continuous improvements to product documentation, knowledge base articles, and self- help resources.
- Analyze customer support metrics, trends, and feedback to identify opportunities for process optimization and efficiency gains.
- Develop and implement strategies to streamline workflows, automate repetitive tasks, and enhance the overall customer support experience.
Quality Assurance:
- Work closely with QC teams to develop test plans, test cases, and testing methodologies to ensure comprehensive test coverage.
- Monitor product performance and stability in production environments, promptly addressing any issues or anomalies that arise.

REQUIREMENTS
Knowledge:
- Bachelor&039;s degree in Computer Science, Information Technology, or related field.
- Strong understanding of software development methodologies (Agile, Scrum, etc.).
- Proven experience in product management, product operations, or related role within a technical environment.
Skills:
- Effective communication and collaboration skills, with the ability to proactively work cross- functionally and influence stakeholders at all levels.
- Excellent analytical and problem- solving skills with attention to detail.
Experience
- Experience with project management tools, helpdesk ticketing systems, and agile project management tools (e.g., JIRA, Hubspot, etc.).

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-28 09:00:02