Product Support Associate

The Product and Sales Associate performs a wide range of duties including some or all the following:
In charge commission & subvention calculation/payment/monitor/setup in system (50%)

Sign off documents and collect document from partners.
Perform calculation and reconcile data with partners.
Raise & follow up payment request.
Remind partner to make payment for subvention.
Review/test/request enhancement on supporting system.
Consolidate commission and subvention report monthly/quarterly.
Request data from system/other departments.

Supporting cooperation (30%)

Support implement sales campaign include explain to sales, collect document, raise payment request….
Create and maintain dealer and product master data on Sales Finance portal regularly to assure smoothly operation.
Receive/analyse request from partner and provide solution to resolve the issue occurs.
Raise cooperation contract with dealer on Lotus system, follow up reviewing process with relevant departments to provide the final approval version for sign- off to related departments.

Collaborate closely with relevant departments and other tasks (20%)

Other tasks assigned by Department Head to achieve business goals from time to time.
Claim business expense (meeting, business trip) for Division/Department.
Consolidate information from related departments to support product and sales operation.
Arranges meetings by scheduling appropriate meeting times, booking rooms

Qualification

University Degree majored in Business Administration/Finance & Banking or any related major

Work Experience

Experience as administrator, especially in HR or finance team is more favorable

Knowledge

Knowledge of Retail banking- Consumer finance: products, policies, and processes
System: Loan management, process management
Execute and monitor business performance
Maintain operation of Sales Finance product, manage dealer, control product list & price

Skills

MS Office (Word, Excel, Access) and knowledge of law in tax, accounting
An analytical mind and inclination for problem- solving.
System operation and management
Good problem’s solving abilities, able to troubleshoot issues
English

Attractive KPI Bonus (monthly or yearly) and 13th month salary
14 – 20 days annual leave, 3 days of sick leave with pay
Premium personal healthcare insurance for all employees and spouse and/or children

Woking location: Lầu 19, tòa nhà The Mett, số 15 Trần Bạch Đằng, phường Thủ Thiêm, Thành phố Thủ Đức

Cập nhật gần nhất lúc: 2025-09-11 18:40:02