QA Cum Trainer (Phòng Thu Hồi Nợ)

Identify training needs from Collection department;
Set- up the development plan which is suited best for each back- up person.
Deliver training following weekly, monthly and yearly training plan including orientation training, code of conduct, soft skills training;
Complete monthly and yearly training report including monthly training record, training commitmenttracking and training feedback report;
Directly organize and monitor the progress of training sessions;
Design and develop training programs and development strategies throughout the year;
Manage the quality of all internal training through observing, evaluating and proposing quality improvement plans.
Discuss with the leaders to plan for the back- up team of each department.

Be honest and trustworthy;
Be flexible, reliable and motivated;
Love learning new things, detailed orientation, and logical thinking.
Strong communication in either English and Vietnamese including written, oral, and presentation skills;
Ability to work proactively, flexibility, independently or within a team environment;
Proficient in use of Microsoft Office: Words, Excel, Powerpoint;
At least 1 year of experience in training & development in Call Center
Strong analytical skill, evaluating and designing material and lectures and trainingskill;
Experience teaching soft skills to the target group, supervisor or less or experience in building andmanaging a capacity management system is a plus;
Bachelor’s degree;

Personal health care insurance after one year working time
International working environment.
13th month salary bonus at the end of the year after one year working time;
There is an annual salary increase according to the company policy based on the company&039;s business results
The company organizes general health check- ups for employees;

Cập nhật gần nhất lúc: 2024-11-12 17:45:03