Responsibility 1: Check product quality document & labels of confectionery, Home, electronics (Private Brand and No Brand)
Assess the suitable supplier&039;s document and label before importing goods for business at the store according to current standards and laws
Comment points need adjust of product quality document according to standard, laws to MD, PB, GS.
Update and storage the results checking product quality document in file data monthly.
Responsibility 2: Audit supplier of confectionery, household and electronics- domestic private brand:
Coordinate with MD, PB, Lotte R&D Center to Audit Supplier private label (1 Supplier/ month)
Participate in planning and performing Audit Supplier monthly/quarterly/yearly according to the approved plan.
Report of Audit Supplier and send the results to MD, informing the Supplier to do corrective action the non- conformities (If any).
Responsibility 3: Participate, coordinate with related departments, suppliers to control the quality of Private Label products (Confectionery, Household, Electronics):
Participate in planning to test product monthly/ quarterly/ yearly.
Report test results of product quality.
Conduct periodic product quality testing according to the approval plan Monthly/Quarterly (Send samples to LOTTE R&D Center and Lab testing center (Quatest 3, Case,…).
Responsibility 4: Coordinate relevant departments for handling customer complaints, unconformity product of Private Brand (Confectionery, Household, Electronics):
Informs problem customer complaints, non- conformity product quality to relevant departments MD, PB, GS.
Implements QA store to check the problem on the system (as necessary), find out the cause, summarize results check of the number of unconformity products and inform the MD, PB, GS.
Evaluate the suitability of the supplier&039;s dispatch or LOTTE Vina International and inform the QA store to give feedback to the customer.
Update results handle customer complaint, non- conformity product quality on file data summary monthly.
MD, PB, GS inform the Supplier or LOTTE Vina International send a dispatch explanation to customer about issue unconformity products.
Responsibility 5: Implement requests from Product Strategy Director and Manager QA TFT:
Update information on new laws to MD to send information to supplier (Private Brand and No Brands)
Trains new MD staff on the process of checking quality document for confectionery, home, electronics according to the approval plan (If have)
Other duties as required and assigned by the Product Strategy Director and Manager QA TFT
