QA TelesalesfreeC's Client

Recommend strategies to enhance call quality and boost sales performance.
Monitor call recordings and provide real- time agent consultations with consumers.
Develop reports and training plans for agents.
Collaborate with Trainers and Team Leads to coach and train agents.
Perform additional tasks assigned by the Operations Manager (OM).
Identify and document instances of non- compliance.
Evaluate agent calls for quality scoring.

Job Requirements

Proficient in analyzing records to identify issues and propose solutions.
Familiarity with and experience in telesales.
Strong ability to identify and recognize non- compliance behaviors.
Experience in training and coaching is an advantage.
Excellent communication skills with the ability to motivate and inspire employees.
Minimum of 6 months of experience in a QA/QC position.

Special gifts for employees and their families on occasions like March 8, June 1, October 20, Mid- Autumn Festival, and more.
Professional and dynamic working environment with free parking provided.
Foreign- invested company, not a family- owned business.
Engagement in internal events such as monthly birthday celebrations and Christmas parties.
Annual salary reviews every June.
Opportunities to participate in annual team- building activities and Year- End Party.
Competitive salary based on performance, including a 13th- month salary and quarterly/annual KPI bonuses.
Full social insurance, health insurance, and other benefits as per labor law.

Cập nhật gần nhất lúc: 2024-12-06 06:30:02