QSR VIỆT NAM - TUYỂN DỤNG GENERAL MANAGER - THE PIZZA COMPANY

Business:

• Drive, enable, and monitor the achievement of operational and financial results. Accomplish the growth and vision of the organization. Capture the market potential by accelerating restaurant development and optimizing operating costs.


• Ensure execution of operating standards that optimize returns on assets, increase sales, and improve profits. Competent in developing and recommending operating plans.


• Ensure crisis management system is developed and followed as required maintaining efficient operations.


• Ensure all Stores operate at a high-quality level of Quality, Service & Cleanliness standard with emphasis on customer service while adhering to all health and safety company standards and procedures.


• Developing and recommending operating plan, training budget, and budget in addition to ensuring meeting established budgetary guidelines.

Sales:

• Evaluate sales trends and plan appropriate action to close the sales gaps. Provide inputs to each area.


• Manage Store Manager on local events/ programs to maximize the impact of Local Store Marketing.


• Set sales targets for each responsible area and drive sales to ensure achieve targets.


• Provide inputs to the Operations team on local events/ programs to maximize sales growth.

People:

• Lead and organize team to fulfill strategic planning. Build and develop team and successor(s) for future growth.


• Coach, counsel, and develop the Area Manager and Store Manager in the achievement of company standards and their personal development plans.


• Ensure proper training phases are completed for all company restaurant personnel for their development.


• Drive Operations Excellence to meet the brand’s standards.


• Perform other duties as assigned by COO/CEO.

Customers

• Ensure the success of “Customer Focus” processes, i.e. customer experience, complaints, customer service, etc.


• Champion product quality and customer service.

Knowledge/ Skills/ Personalities:

• High concentration and working ethics. High-level attention to detail and accuracy. Highly committed, passionate, well organized, pro-active, integrity, detailed, persevering, and diligent. Able to balance priorities, resilient.


• Knowledge of standards or food safety and sanitation audits. Experience with budgets, P&L statements, capital expenditures, and forecasting is a major plus.


• Strong skill in driving for results, initiative-driven, people management and development. Customer-oriented and passionate about delivering high-quality customer service.


• Excellent computer skills, especially Microsoft Excel.

Education:

At least a Bachelor Degree in Business Management or other related fields.

Working experiences:

• At least 10 years experience in management of store operations.


• Excellence knowledge/ experience in food/ retail business.


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  Strong organizational and management skills, able to manage work and team members.