Quality Assurance (Chinese Language)

Providing information to assist in the performance feedback and to increase motivation
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Test products and procedures to establish functionality and effectiveness.
Analyzing the root cause of the issue and able to design action plan. Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing report and analysis on quality progress to HOCS
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Ensuring contact reason categories are tagged correctly
Manage BPO performance to achieve KPIs of productivity
Ensuring recoveries are done

Minimum 1 year of experience in Quality Assurance position. Experience in E- Commerce, Technology, Moderation is a plus.
Graduated from College or above.
Experience with QA methodologies, tools, and processes.
Excellent verbal and written communication skills, especially in Chinese (prefer CEFT HSK 5 above).
Listening skills and problem analysis, ability to work in groups/work independently.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-17 12:10:03