Quality Assurance Specialist - App Social Video

Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes.
Analyze the root cause of the issue and be able to design an action plan.
Other duties as assigned.
Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Provide information to assist in the performance feedback and to increase motivation concerning Contact Center quality concerns.
Provide feedback and coaching based on quality audits, complaints, and seller satisfaction.

Fluency in English.
Advanced knowledge of MS products, particularly Excel.
Excellent communication skills – Analytical, able to analyze data and draw insights.
Knowledge of Contact Center/Telesales methodologies and operational principles is a plus.
At least 6 months experience in QA/QC position.
High level of accuracy and attention to detail.

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Cập nhật gần nhất lúc: 2024-04-03 14:40:31