Quality Assurance Specialist - App Social Video

Other duties as assigned.
Provide information to assist in the performance feedback and to increase motivation concerning Contact Center quality concerns.
Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Provide feedback and coaching based on quality audits, complaints, and seller satisfaction.
Analyze the root cause of the issue and be able to design an action plan.
Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes.

English skill: basic.
Knowledge of Contact Center/Telesales methodologies and operational principles is a plus.
Advanced knowledge of MS products, particularly Excel.
At least 6 months experience in QA/QC position.
High level of accuracy and attention to detail.
Excellent communication skills – Analytical, able to analyze data and draw insights.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:35:27