Quality Assurance Specialist

Participate in training and retraining personnel.
Ensure the quality of service at the Customer Service/Driver Call Center.
Report, propose ideas and new strategies to improve the Call Center&039;s performance.
Perform other tasks as assigned by direct management.
Evaluate, monitor, and compile call statistics, and propose necessary measures to ensure service standards and quality.
Develop KPIs targets/documents for skill training programs for employees.
Work with Team Leaders/Supervisors/Staff to develop and implement call quality improvements.

Ability to communicate effectively, analyze recordings, identify issues, and propose solutions.
Graduated from college/university in related fields.
Skills in developing employee development plans.
Possess a personal laptop.
English: Proficiency in all four skills is a plus.
At least 01 year of experience in a similar position or 2–3 years of experience in a senior role supporting QA in the Call Center industry.
Good training and coaching skills.

Startup environment, young, dynamic, work hard, play hard.
Social Insurance & Health Insurance.
Annual travel, team building, year- end party.
Excellent and competitive salary with 13th- month salary.
Working time: 5 days/week and flexible accord to job positions.
Annual Leave: 12 days.

Cập nhật gần nhất lúc: 2024-08-31 04:45:02