Quality Assurance Specialist - Travel App

Remarks to improve on their communication and overall quality performance.
Analyze the root cause of issue and able to design action plan.
Providing feedback and coaching based on quality audits, complaints and seller satisfaction.
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Training CSR’s on soft skills, call handling, ticket handling and communication skills.
Training CSR on new implementations and process changes.
Ensuring contact reason categories are tagged correctly.
Generating process and guidelines for CSR’s to adhere.

Good at English both written and spoken.
University/Colleges required.
At least 1 year of experience in developing and implementing quality assurance programs in a call center environment.
Ability to solve problems quickly and independently while working in a fast- paced environment.
Intermediate to advanced reporting skills.
Excellent ability to identify and analyze data for trends.
Strong organizational, planning, prioritization skills.
Ability to multitask and perform in constantly changing environment.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:26:39