Mô tả công việc
Sales
Working Location: Shopping malls in Hanoi và Ho Chi Minh.
Assign metrics (Target, UPT, APT, CR) to store staff and ensure that all employees understand and strive to achieve their targets.
Manage store revenue and expenses to maximize profitability.
Plan and control the implementation of targets and business metrics (UPT, APT, CR).
Customers
Build and maintain a loyal customer base at the store.
Monitor and proactively handle customer experience issues at the store.
Improve and propose enhancements to the customer experience.
Human Resource Management
Ensure the productivity of each store employee.
Monitor employees&039; working hours according to company regulations.
Manage employee absences, including sick leave, personal leave, unpaid leave, and annual leave.
Implement and maintain company policies, resolving labor relations to ensure a stable workforce and employee motivation.
Employee Training
Ensure a succession plan for key positions in the store.
Assist in recruiting store staff.
Train employees on fundamental knowledge and skills: product knowledge, system knowledge, sales skills, and problem- solving skills.
Develop future leaders through coaching, observation, and training sessions.
Merchandise Management
Ensure stock levels align with sales and minimize losses.
Monitor store inventory and provide feedback to direct managers (best- sellers, slow- sellers, unsold items).
Maintain product condition: intact price tags and no damage.
Propose product transfers between stores.
Reporting
Monthly: Customer KPI, sales KPI, target planning, monthly briefing.
Daily: Daily checklist, revenue and expense reports, shift handover notes, inventory checks, customer KPI, sales KPI, daily sales.
Ad hoc reports: As requested.
Weekly: Weekly briefing.
Store Image & Visual Merchandising (VM)
Manage the store layout and suggest adjustments based on business performance.
Collaborate closely with the VM team to display the store as required.
Oversee store VM assets.
Other Responsibilities
Perform additional tasks assigned by superiors.
Ensure warehouse operations are well- organized, with clear role assignments and timely task completion.
Supervise cashier operations to meet standards and prevent fraud.
