Quản lý cửa hàng/ Store Manager (HCM/HN)

OH!SOME is a leading retail chain for young people, offering a wide range of fashion products, from clothing, footwear, and accessories to beauty items. Currently, the OH!SOME brand has over 90 stores in Indonesia, Malaysia, and Cambodia. In the Vietnamese market, OH!SOME welcomes those interested in exciting career opportunities.
Job Responsibilities

Provide exceptional customer service by resolving customer complaints or issues promptly and effectively.
Maintain inventory levels, including ordering and replenishing merchandise, conducting regular inventory counts, and managing stock levels effectively.
Monitor and analyse sales performance, implementing strategies to achieve sales goals and increase profitability.
Develop and implement marketing strategies to attract new customers and retain existing ones.
Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth and improvement.
Create and maintain a positive work environment, fostering teamwork, motivation, and employee development.
Generate reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions.
Ensure the store is visually appealing and properly merchandised to attract customers and drive sales.
Supervise and lead a team of employees, including hiring, training, scheduling, and evaluating performance.
Monitor and enforce store policies, including cash handling procedures, loss prevention measures, and safety protocols.

Skills and qualifications:

Strong leadership skills with the ability to motivate and inspire a team.
Proven track record of achieving sales targets and driving revenue growth.
Proficient in inventory management and merchandising techniques.
Ability to adapt to a fast- paced and dynamic retail environment.
Strong organizational and time management skills to prioritize tasks and meet deadlines.
Exceptional customer service skills, with the ability to handle difficult situations professionally and efficiently.
Familiarity with point- of- sale (POS) systems and other retail software.
Excellent communication and interpersonal skills to interact effectively with employees, customers, and suppliers.
Knowledge of sales and marketing strategies to drive foot traffic and increase sales.
Analytical skills to interpret sales data and make data- driven decisions.

Preferred qualifications:

Strong knowledge of retail operations, including sales, inventory management, merchandising, and customer service.
Fluent in English, plus point if proficient in Mandarin
Diploma or Bachelor degree in any fields
Experience working in a retail environment, preferably in a managerial position
Willing to work across cities and adapt to working within flexible hours, including evenings, weekends, and holidays.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).

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Cập nhật gần nhất lúc: 2024-12-29 09:35:02