To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the company and are individually profitable.
Administration
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Company Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals
Customer Service
Establishes a rapport with guests maintaining good customer relationships
Maintains positive guest and colleague interactions with good working relationships.
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures that all employees deliver the brand promise and always provide exceptional guest service.
Personally and frequently verifies that guests in the Outlet are receiving the best possible service
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
Financial
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
Assists in the inventory management and ongoing maintenance of company operating equipment and other assets.
Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
Ensures that all company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Assists in the preparation of the Annual Business Plan for Food and Beverage.
Maximize employee productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Assists in the monthly reforecasting, involving the respective Heads of Department as appropriate.
Achieves the monthly and annual personal target and the outlet’s revenue.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Marketing
Evaluates local, national and international market trends, vendors
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operation
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
Works closely with other departments in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of guests
Ensures that minimum brand standards have been implemented
Contact maintenance if needed for any broken, malfunctioned equipment
Conducts monthly inventory checks on all operating equipment and supplies.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Chefs to take corrective actions where necessary.
Ensure all equipment are up to standard, function and maintain well
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Ensures that the outlet is kept clean and organized, both at the front as well as the back of the house.
Personnel
Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Oversees and assists in the recruitment and selection of all Food and Beverage employees
Ensures that employees follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
Oversees the preparation and posting of weekly work schedules
Be the anchor and promote employee’s morale, work effectiveness and encourage all teams to work together to achieve company’s goal
Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a standard of personal appearance and hygiene, according to the company and department’s grooming standards.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.
Plans and implements effective training programs for employees
Other Duties
Carries out any other reasonable duties and responsibilities as assigned.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook policies concerning fire, hygiene, health and safety.
Always exercises responsible management and behavior and positively representing the company management team.
Maintains strong, professional relationships with relevant representatives from competitor companies, business partners and other organizations
Is knowledgeable in statutory legislation in employee and industrial relations.
