Quản Lý Nhà Hàng - Outlet Manager

- Plan and assign daily workloads to outlet associates.
- Provide direction to shift leaders, and staff to achieve restaurant goals
- To provide an excellent level of customer service all the time
- Manage monthly stock- takes and review results and variances with relevant departments ensuring that in house control systems/ audit requirements are adhered to.
- Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
- Organize special events and entertainments to attract more customers.
- Assist in cash handling activities and develop expense and revenue reports. Make sure that good handling of cash is properly followed. Deal with customer’s complaint and listen with some feedbacks so as to improve their services.
- Other duties will be assigned.
- Implement new company policies and procedures by developing plans and instructing staff
- Assist in new menu implementation
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
- Review and communicate financial information to assist in proactive and timely decision making.
- Develop cost- effective operational plan to achieve outlet goals.
- Conduct staff and daily pre- shift meetings
- Address customer queries courteously and ensure customer satisfaction.
- Complete all paperwork and closing duties in accordance with departmental standards.
- Analyze and resolve problems in a timely and accurate manner.
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant
- Be responsible the maintenance of the whole restaurant
- Oversee the daily operations of outlet for efficient operations.
- Monitor and maintain the POS System
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
- Develop marketing strategies to improve sales and profitability.
- Manage the restaurant to meet or exceed standards in food quality, excellent service and cleanliness
- Be responsible staff hygiene, grooming and uniform
- Complete the season to the specifications outlined in your Employment Contract
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
- Develop and implement creative solutions to areas of improvement

- Remains informed of any new business trends in the Food and Beverages industry and any new products through reading relevant trade magazines and catalogues.
- Good grooming
- Disciplined performer
- Professional and well trained manner.
- Always present and preserve the image of the resort through correct behavior and attitude in dealing with colleagues and customers.
- Excellent knowledge of resort and its facilities, services and products

Cập nhật gần nhất lúc: 2023-12-25 19:05:34