Quản lý Spa tại L7 Lotte Hotel

Monitor monthly product consumption. Report to superiors when there are problems or excess consumption
Maintain a clean, tidy image in all spa spaces.
For problems that arise during operation, the Spa Manager needs to proactively resolve them if possible, or report to superiors if necessary.
Regularly check customer feedback after the treatment.
Proactively handle issues related to human resources.
Pay attention to the experience of each customer, focus on improving the quality of customer service, always maintain a 5- star service attitude when interacting with customers
As the brand representative for the spa, the Spa Manager needs to maintain a professional image, be well mannered and human.
Answer and respond to customer messages through booking channels.
Monitor customer reviews on social media sites (Kakaotalk, Google, Facebook, ...).
Regularly check the cleanliness and set- up of the room according to standards.
Respond to customer reviews quickly.
Work closely with the Reception department to monitor the number of bookings and optimize the number of daily bookings
When guests complain about service quality, the Spa Manager needs to consider, evaluate the problem and come up with a solution quickly.

- Ability to work well under pressure. Result- oriented way of thinking and working.
- High English proficiency
- Good leadership skill and willingness to learn
- At least 2- year experience in Hotel/ Restaurant/ Spa/ Hospitality industry
- Graduated from College/ University, preferably major in hospitality or spa/ beauty
- Female from 28 to 45 years old

- Working in a professional, modern environment, posting 5 stars. And other regimes as defined by the company.
- Salary: Negotiable (Basic salary + allowances + commission on revenue (Income from 25m- 35m/ month depending on capacity)
- A year salary increases 1 time
- Social and health insurance, trade union following Vietnam’s labor law, monthly salary 13, unexpected bonus, work performance bonus

Cập nhật gần nhất lúc: 2024-08-20 11:55:02