Receptionist

Follow up monthly payment of ITO and pending paymaster
Increase customer retention and satisfaction.
Prepare the early arrivals of VIP guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
Employee motivation and satisfaction.
Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
Service quality and standards are within the Front Office Department.
Hand over messages/items for the guests upon their arrival.
Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
Welcome and assist guest to their rooms upon arrival.
Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
Willingness to go extra miles in giving services to the guest.
Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
Attend to the different requests and services required by the guests.

Microsoft Office knowledge is preferred.
Vocational School Certificate is required.
Organized, can multi- task, good problem- solving skills, and detail- oriented.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Must present a well- groomed appearance.

Annual leave
Training & development
Use the service with good benefits for employees
Salary review
Uniform
Employee shuttle service
Accident Insurance 24/7
Annual health check
Full salary, insurance and service charge during probation period
Meals

Cập nhật gần nhất lúc: 2025-10-18 12:35:03