Receptionist

Part 1: Guest Service Excellence

Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.
Comprehensively provide guests with information about the hotel&039;s facilities, services, and amenities, exceeding their expectations.
Maintain a positive and service- oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
Continuously monitor and update guest check- in/out lists and relevant information, ensuring accuracy and efficient guest management.
Perform check- in and check- out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.

Part 2: Fostering a Positive and Collaborative Work Environment

Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team&039;s success.
Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel&039;s image and brand.
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.

Working Time

Shift: 8 hours/day, 6 days/ week

Proficient in computer skills
Effective communication in both Vietnamese & English, 3rd language is a plus.
Good communication and guest- handling skills
Hardworking, honest, careful, enthusiastic, and a good team supporter

Meal allowance: 35,000 VND per shift.
Opportunity to build a capable and inspired workforce for new hospitality
Evaluation based purely on capacity and rapid growth opportunities
Competitive salary and bonus packages based on work results
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
13th- month salary
100% salary and 100% position- based bonus during the probation period.

Cập nhật gần nhất lúc: 2026-02-23 17:30:04