Receptionist / Nhân viên Lễ Tân

• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Handle all guest requests during their stay.
• Coordinate with other departments to demand Residents’requests
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Any other duties as assigned
• Contribute to ‘Fraser experience’.
• Manage individual portfolio assigned to maximize guest satisfaction.

Have ability to work in a team and with other departments
Have knowledge in office administration
To be service- oriented and enthusiastic
Have knowledge in Customer Relations
Have customer service and communication skills
Have leadership and Instructional skills
To be self- motivated and organised, prioritises tasks to meet deadlines independently
Have good written and verbal English communication skills
To be meticulous and responsible, accomplish tasks effectively

• 12 days of annual leave
• Social insurance, health insurance, and unemployment insurance contributions
• Support for uniforms and meals
• Monthly service charge bonus (3.5 million VND per month)
• Opportunities for professional training and skill development
• 13th- month salary
• Regular annual health check- ups
• Participation in various engaging employee activities

Cập nhật gần nhất lúc: 2024-07-30 23:50:04