Receptionist / Nhân viên Lễ Tân

• Any other duties as assigned
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Coordinate with other departments to demand Residents’requests
• Handle all guest requests during their stay.
• Contribute to ‘Fraser experience’.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.

Have good written and verbal English communication skills
Have customer service and communication skills
To be self- motivated and organised, prioritises tasks to meet deadlines independently
Have leadership and Instructional skills
To be service- oriented and enthusiastic
Have knowledge in Customer Relations
Have knowledge in office administration
Have ability to work in a team and with other departments
To be meticulous and responsible, accomplish tasks effectively

• Regular annual health check- ups
• 12 days of annual leave
• Participation in various engaging employee activities
• Social insurance, health insurance, and unemployment insurance contributions
• Support for uniforms and meals
• Monthly service charge bonus (4- 5 million VND per month)• 13th- month salary
• Opportunities for professional training and skill development

Cập nhật gần nhất lúc: 2026-01-03 17:25:02