Receptionist - Room Controller/ Nhân viên lễ tân và điều phối phòng

Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
Responsibilities:
Keep leadership informed on a timely basis of any undue variance from expected results.
Work closely with casino and other team to block and balance room allotment
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Audit and balance cash float in beginning and end of shift.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Control and issue keys to guest rooms.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Create and maintain a refined yet welcoming and proficient guest experience.
Create, update, and present guest folio.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Organize, can multi- task, have good problem- solving skills, and detail oriented.
Microsoft Office knowledge is preferred.
Must present a well- groomed appearance
Vocational School Certificate is required.
One year working experience is a must.

Uniform/ Đồng phục
Monthly Service Charge/ Phí phục vụ hàng tháng
Annual health check/ Khám sức khỏe hàng năm
Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7

Cập nhật gần nhất lúc: 2024-03-16 23:30:25