Receptionist

Serve as a clear, calm voice of authority during emergency situations, providing instructions to international guests in their preferred language.
Provide specialized assistance in English and your native language to bridge cultural and linguistic gaps.
Efficiently route calls to the correct departments and log guest requests (In- room dining, Housekeeping, Maintenance).
Act as a first- responder to guest concerns over the phone, using empathy and quick thinking to resolve issues before they escalate.
Handle all incoming and outgoing calls with professional telephone etiquette, using a warm, clear, and engaging tone.
Offer expert advice on resort facilities, local attractions, and dining options, tailoring recommendations to the guest&039;s cultural background.

Proficiency in Hotel Management Systems.
Bachelor’s degree in Hospitality Management, Communications, or a related field.
Good looking appearance is advantage.
Expatriate (Native or C2 level proficiency in English is mandatory)
Minimum 1- 2 years in a luxury 5- star hotel or resort environment. Previous experience in a call center or front office role is highly preferred
Ability to remain calm and professional under high pressure.
Strong cultural awareness and emotional intelligence.
Exceptional listening and problem- solving skills.

Relocation assistance, Work Permit, and Residence Card
Risk insurance and compulsory insurance
On- site accommodation (or housing allowance) and duty meals.
Opportunities for career growth within other properties.
Competitive Expat salary package + Service Charge.

Cập nhật gần nhất lúc: 2026-02-24 17:10:02