About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Summary
The candidate is responsible for overseeing daily operations related to remittance transactions, ensuring compliance, accuracy, and efficiency. This role involves managing team activities, approving transactions, handling exceptions, and supporting regulatory and audit requirements.
Job Responsibilities
Remittance Operations Oversight
• Review reports where applicable.
• Participate in dual assessments for AML screening and exceptional handling processes.
• Supervise and oversee the team’s daily remittance activities.
• Handle customer complaints within defined timelines or escalate appropriately.
• Undertake ad- hoc assignments as required.
• Respond to internal and external customer inquiries and resolve issues promptly.
• Share best practices and operational insights with team members.
• Investigate and resolve pending items or discrepancies in Nostro, Sundry/ Suspense accounts.
• Verify transactions processed via CITAD, Vietcombank.
• Review supporting documents and approve payments in REM system and other relevant systems within delegated authority limits.
Reporting & Analysis
• Compile and prepare various reports for management, including monthly/ ad- hoc statistics.
• Identify irregularities and provide insights or recommendations for improvement.
Project & Compliance Engagement
• Ensure compliance with regulations and contribute to operational efficiency enhancements.
• Participate in projects related to regulatory changes, process improvements, remediation activities and audits.
Policy & Procedure Development
• Contribute to the development and updating of CMOC procedures as needed.
• Support KRCSA, KORI, and AML testing processes.
Money Laundering Prevention
• Maintain a thorough understanding of AML requirements and ensure strict compliance.
• Follow AML reporting procedures and escalate suspicious transactions (STRs) to the Compliance Officer.
