Representative, Customer Service and Support

• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
• Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
• Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
• Streamline processes to achieve cost savings and ensure profitability.

16 days of annual leave + 1 Personal Holiday
Lunch allowance, 13th month salary, bonus, lucky money, etc.
Varied kinds of training, from functional technical- soft skills; Career Opportunities
Extra insurance for yourself & direct dependents

Cập nhật gần nhất lúc: 2026-02-07 13:25:03