Reservation Agent/ Nhân viên Đặt phòng

Technical responsibilities / Trách nhiệm kỹ thuật
· To handle all group tours/ conventions from the initial blockage to the rooming
lists.
· To manage telephone, fax and email enquiries in a prompt and professional
· To perform daily, weekly, monthly tasks as per department’s checklist.
· To record all reservations neatly and accurately on prescribed forms.
· To assist in the day- to- day operations of the Reservation Department
manner and in accordance with company standards ensuring accuracy and
attention to detail at all times
· To understand seasonal and historical trends and work within them to ensure
maximum occupancy and average room rates
· To produce quotations and written confirmation to all clients
· To identify new contacts and pass sales leads on to the relevant sales office
· To check any no- show and cancellation report with the correspondence and keep
the record in the file.
· To ensure bookings are guaranteed and no show charges/late cancellation
are followed to ensure Guest satisfaction
To coordinate with the travel agent and update the room allotment
charges are applied where appropriate; and Reservations policies and procedures

Thân thiện, nhanh nhẹn, có khả năng làm việc nhóm, có tinh thần trách nhiệm.

Thỏa thuận

Cập nhật gần nhất lúc: 2025-11-22 08:30:03