Reservation Supervisor

- Cross- sell other products and services of the hotel.
- Handle FIT bookings.
- Follow- up all booking orders from travel agencies, letters of authorization from companies and airline vouchers from airlines that have noted irregularities for easy processing of the guest folio and for billing purposes.
- Promote various hotel packages and promotions whenever appropriate.
- Receive, process and channel all incoming and onward room reservations.
- Remarkable experience in front office and reservations
- Minimum of two years in similar capacity
- Respond to all room reservations by telephone, fax or email immediately, accurately and professionally.
- Input all Reservations received on a daily basis in the computer.
- Upsell guestrooms whenever possible.

* Skills and Knowledge
- Ability to be uncomplaining when handling more than one call at a time
- Proficient with Outlook, Excel spreadsheets, Word documents and multi- line phone systems
- Sound knowledge of general hotel practices, billing and credit card procedures
- Proven ability to communicate verbally and to follow written and verbal instruction
- Ability to maintain reservation system
- Friendly, enthusiastic and ability to work under pressure
* Education or Qualification:
- College Degree

Cập nhật gần nhất lúc: 2024-04-12 16:20:32