Reservations Agent

Process, answer and confirm all requests for room reservations made by / for clients over the phone, personally, by letter or by email.
Promotes and maintains good public relation with travel agencies, corporate accounts and airline offices.
Develop and maintains smooth communication with all the sales team and with other departments.
Maintain a complete up- to- date reservations in the hotel system.
Accountable for customer satisfaction of bookers or guests throughout the reservation process.

Remarkable experience in front office and reservations
Ability to maintain reservation system
Graduating from college or higher
Proven ability to communicate verbally and to follow written and verbal instruction
Ability to be uncomplaining when handling more than one call at a time
Minimum of two years in similar capacity
Sound knowledge of general hotel practices, billing and credit card procedures
Friendly, enthusiastic and ability to work under pressure
Proficient with Outlook, Excel spreadsheets, Word documents and multi- line phone systems

Salary and position is reviewed 1 time a year
Bonus by individual ability and company’s performance.
Having chances to get attractive company bonus every month/year
Dynamic and sociable working environment.
Social insurance, health insurance, unemployment insurance and other benefits
Company trip once a year + Joining party

Cập nhật gần nhất lúc: 2024-04-14 16:00:25