Reservations Agents

Answer General Reservations e- mail, retrieve and distribute mail and process brochure requests.
Process WRO, Trust, Internal Reservations, and FIT reservations
Capture sales from in- coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Call to confirm and/or guarantee non- guaranteed reservations, clear waitlisted reservations.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co- workers.
Handle guest complaints in accordance with Four Seasons policy.
Respond according to the crisis management plan to any resort emergency or safety situation.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.

At least 1 year experience in Reservations
Fluent English skills

Provide meal, uniform and transportation from Danang
Extra healthcare insurance and accident insurance
Professional working environment
Benefits as per law and Four Seasons regulations

Cập nhật gần nhất lúc: 2024-03-24 02:45:33