Restaurant Captain

• Ensure that all food & beverage are served according to service standard
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Apply necessary precautions with regards to the hotel food safety and hygiene standards
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Deliver food & beverage services in accordance to departmental standards and procedures
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist other Food & Beverage outlets with their operations during peak times or when required

Working knowledge of MS Excel, Word, & PowerPoint
Minimum 2 years of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
Diploma in Hotel Management, Food & Beverage, or related field

Annual outing
Salary + service charge
Hotel&039;s uniform
Hotel&039;s meal
Free parking
Accor&039;s training courses

Cập nhật gần nhất lúc: 2024-08-26 15:00:02