Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Comply with quality assurance expectations and standards.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.
Notify management of maintenance repairs issues.
Follow property key policies, including checking out and returning keys to appropriate departments.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Collaborate with management to formally recognize hourly employees&039; performance contributions.
Collaborate with management to develop and carry- out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
