Process Improvement/ Innovations
Integrates synthesizes, and endorses recommended improvement/s on standards, policies, and guidelines of all facets of production and service processes and systems that affect overall speed and quality of service to customers (queuing and attending time, order taking, cashiering and assembly time, FST and TAT)
Evaluate technology solutions that can bring significant and cost- effective process improvements
Validates impact of customer flow and production capability to the accomplishment of speed of service targets and leads in creating action plans to resolve concerns
Leads in developing continuous improvement programs of both new and existing store service systems, tools & processes through store visits/contextual interviews, systems data validation, feedback system, and competitive check/analysis which will result in operating cost improvement
Reviews and endorses standard operating procedures for counter- dining and take- out counter personnel, dining, and other transaction types which will ensure customer satisfaction
Approves implementation guidelines of production and service systems developed to include layouts, drawings and specifications, operating procedures, and manpower positioning
Effectively manages key projects by following project management processes from exploration to post- evaluation, being able to work with a team or work groups, and demonstrating effective communication and integration skills for each of the project assignments
Reviews and endorses project proposals for final approval of Market, Finance, and BU Head to ensure accuracy of information, financial feasibility, capacity fit, and alignment to the organization’s business directions
Plans and develops short- term and long- term programs to improve overall store processes in all channels, counter, and dining area
Restaurant Model Development
Integrates specific country requirements/regulations to the Jollibee restaurant standards
Measures the success criteria of a new store model via appropriate metrics or dashboard, analyzes data, and develops action plans
Facilitates stakeholders’ training for new restaurant models and new processes before launch
Spearheads coordination with other Restaurant Systems departments and outside partners to develop and deliver any new requirement for the restaurant model
Iterates restaurant models and recommends the most feasible model for the country
Develop restaurant capacity plans in terms of equipment, workstation, counter and dining requirements, kitchen information systems and manpower
Business Channels Process Development
Develops systems and processes related to new business channels required by the country
Evaluate the impact to the current capacity and set- up of the restaurant and develop action plans to seamlessly implement the business channel
Integrates Jollibee process and service standards into new business channels
Facilitates stakeholders’ training for the new systems and processes of the business channel before launch
Measures the success criteria via appropriate metrics or dashboard, analyzes data, and develops action plans
Program Development and Management
Leads the development of programs related to productivity, efficiency, gold standard consistency, and others to drive better NOI and customer satisfaction
Led cross- functional team in implementing the plans and program initiatives to drive and deliver agreed business results
Measures the success criteria via appropriate metrics or dashboard, analyzes data, and develops action plans
Spearheads coordination with other support groups and business partners to evaluate current state, develop action plans and glide path for implementation
Performs other jobs, tasks, or expertise- related assignments to develop one’s self and/or share one’s expertise to support the country/market business objectives and division/department’s mandate or the organization’s objectives
