Ensure stores achieve sales target:
Supervise daily sales target and make the daily sales statistics in order to reach the target for the Brand.
Report about competitor’s information (new arrival, promotion program, product, VM…).
Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results.
Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
Take responsible: cost, delivery, sales, reply, and communication of the internal information to reach the best performance.
Work closely with all function of the Brand and other departments about promotion programs and activities.
Execute assigned by company and line- managers in events and ensure all promotion programs are completed and accurate.
Create the changes to improve business according to reality.
Analyze trends and demand, propose plan, and carry out this plan to reach the best business.
Make statistics about general business targets, share with colleagues, report to line- manager, and determine which is focused to achieve target.
Store Operations Management:
Products:
Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
Take responsible for managing loss & prevention.
Control inventory in/out to achieve the highest rotation.
Manage and arrange product in the warehouse according to standard.
Display and control products in quantity and details, on floor and stockroom.
Stores:
Supervise the maintenance, furniture repair, equipment in area and store.
Work closely with Principals and internal VM team to maintain visual merchandising standard and make sure all display in store is standardized.
Monitor and ensure that stores are always in clean and tidy status.
Customer Service:
Feedback all questions, complaints from customers in store.
Gather customer’s feedback weekly, report them in the meeting of that week, and follow the implementation of this feedback in the next weeks.
Focus on customer care activities to improve services and care to customer.
Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
Offer customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
Leadership & People Management:
Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
Set up and execute the performance evaluation standards of store/employee.
Monitor the implementation of procedures, policies, and regulations of company by staff.
Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve.
Hire and train key personnel for operation and sales team of the Brand.
Share experience and information to store team for improvement.
Orient sales staff to meet the daily/weekly/monthly sales targets.
Flexibility in problem solving and provide solutions.
Control and motivate staff to achieve target.
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet.
Visual Merchandise:
Review and provide recommendation to improve team’s performance.
Work closely, supervise the VM team and provide support for them in handling their daily work.
