Rewards Club Supervisor (Receptionist & Customer Service)

Position Summary:

The Rewards Club Supervisor is responsible for supporting the Rewards Club Manager and Assistant Manager in leading a high- performing guest service team. The role oversees daily operations, staff coaching, and guest interactions to ensure that the Club environment is welcoming, efficient, and aligned with COSMO’s service standards.

Key Responsibilities:

• Collaborate with other departments to fulfill service needs and guest requests.
• Deliver exceptional guest service and ensure personalized guest experiences.
• Assist in the preparation and coordination of club promotions and special events.
• Monitor reception area for cleanliness, readiness, and guest traffic flow.
• Supervise daily shift activities and allocate duties to Hosts and Representatives.
• Act as the main point of contact during assigned shifts for any escalated guest issues.
• Guide and assist guests with Rewards Club services and promotions.
• Train and mentor new and existing team members on service protocols and club operations.
• Ensure team adherence to service etiquette, grooming, and company policies
• Support membership registration and ensure accuracy of guest data.

Requirement:

• 1+ year experience in a supervisory or team lead capacity.
• Fluency in English; additional languages preferred.
• Ability to work shifts, including nights and weekends.
• Basic computer literacy and experience with membership systems.
• Strong communication and interpersonal skills
• 3 years of guest service or hospitality experience.

Benefits:

• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Duty meals at hotel’s canteen (2 meals per shift)
• 24/7 accident insurance and health insurance
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfer
• Professional uniforms, including laundry and pressing services
• Competitive salary and comprehensive benefits
• Periodic health check- ups and annual team- building activities
• 13th- month salary and performance- based bonuses
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Bonuses/gifts on public holidays
• Opportunities to attend advanced professional training courses and enhanced foreign language classes

Cập nhật gần nhất lúc: 2025-12-27 00:55:03